Preloader
Logo

Office Address

14/22AB4, 2nd Floor, KC Arcade
CSEZ, 24/1701, Kochi
Kerala, India

Phone Number

+91 96555 10508

+91 77362 51469

Email Address

business@cybosys.in

AI-Powered ERP for MSME Services – Automate, Optimize, and Grow!

Our MSME Service ERP simplifies operations for small businesses by offering a unified platform to manage inventory, sales, and payroll seamlessly. Designed for flexibility, it supports your business growth with tailored features and intuitive tools. We also provide expert support to customize solutions, addressing unique challenges that MSMEs face while enhancing productivity across all business functions.

Transform Your MSME Service Business with Our ERP

Unlock the potential of your MSME with our tailored Service ERP designed to streamline operations seamlessly. From managing client projects to handling payroll efficiently, our solution integrates all your business needs into one platform, empowering you to focus on growth while we simplify the complexities of daily management for you.

Integrated Operations

Seamlessly manage projects, payroll, and client interactions with ease.

Scalable Efficiency

Adapt and grow your business with a flexible ERP solution.

Choose Your Modules, Your Way

Explore our comprehensive suite of tools to streamline your business operations.

Lead Management | Opportunity Management | Contact & Account Management | Customer Segmentation | Follow-up Scheduling & Reminders | Email & SMS Integration | Campaign Management | Quotation & Proposal Management | Sales Pipeline Visualization | Customer Feedback & Surveys | Customer Service Request Management | Complaint & Grievance Handling | Case/Ticket Management | AMC (Annual Maintenance Contract) Tracking | Field Service Tracking | Interaction/Activity History | Customer Portal Integration | Document & Contract Repository | Quote to Order Conversion | Sales Target Tracking | Geo-location & Visit Tracking | Integration with Marketing Tools | Analytics & Reporting Dashboards |
Sales Inquiry/Lead Capture | Quotation/Proposal Management | Sales Order Management | Proforma Invoice Generation | Sales Order to Production Integration | Sales Order to Dispatch/Logistics | Price List & Discount Management | Customer-specific Pricing Rules | Sales Return Management | Credit Limit Management | Commission & Incentive Management | Order Status & Fulfillment Tracking | Recurring Sales/Subscription Billing | Multi-Currency Sales Handling | Sales Forecasting & Demand Planning | Delivery Scheduling & Route Planning | Packing Slip & Delivery Note Management | Sales Invoice Generation | Integration with CRM & Inventory | Integration with Finance & Tax (GST, etc.) | E-Invoicing & E-Way Bill Support | Document Management (Sales Docs) | Sales Analytics & KPI Dashboards |
Job Work Order Creation | Inward Job Work Request (Customer-owned Material) | Outward Job Work (Subcontracting) | Job Work Inventory Tracking (RM & FG) | Job Work Material Issue & Return | Job Work Process Mapping & Routing | Subcontractor Management | Service Job Card/Work Instructions | Job Work Cost Estimation & Control | Job Work Billing & Invoicing | Delivery Challan & Acknowledgement Management | Job Status Tracking & Completion Reports | Job Work TAT (Turnaround Time) Monitoring | Third-Party Quality Inspection for Job Work | Job Work Tax Compliance (GST, TDS etc.) | Integration with Inventory, Production & Finance | Job Work Material Reconciliation | Job Work Document Management | Job Work Approval Workflow | Job Work Analytics & Reports |
Incoming Quality Inspection (IQC) | In-Process Quality Check (IPQC) | Final Quality Inspection (FQC) | Quality Inspection Plans | Sampling Plans & Quality Criteria Definition | Inspection Lot Creation | Non-Conformance Management (NCM) | Corrective and Preventive Actions (CAPA) | Return Material Authorization (RMA) | Quality Checklists & Templates | Defect Tracking & Root Cause Analysis | Quality Certificates Management | Calibration Management | Quality Hold/Release Management | Integration with Inventory & Production Modules | Supplier Quality Evaluation | Customer Complaint Handling | Document Control for Quality Standards | Compliance with Industry Standards (ISO, etc.) | Automated QC Alerts and Notifications | QC Reports & Analytics Dashboards |
Service Request Logging (Manual & Auto) | Customer Self-Service Portal | Ticket Auto-Assignment (Based on Rules) | Ticket Prioritization & Categorization | Multi-Channel Ticket Capture (Email, Web, Call) | SLA (Service Level Agreement) Management | AMC/Contract-Based Service Request Handling | Field Service Dispatch & Technician Assignment | Mobile App for Field Service Technicians | Spare Parts Management for Service Calls | Warranty Management | Service History Tracking | Internal Escalation Workflow | Customer Feedback & Rating Capture | Knowledge Base & FAQs Integration | Service Cost Estimation & Approval Workflow | Resolution Tracking & Response Time Monitoring | Recurring Service Scheduling & Reminders | Integration with CRM, Inventory & Billing | Reports & Ticketing Dashboards | Customer Notification System (Email/SMS) |
Contract Creation & Version Control | AMC Plan Configuration (Type, Terms, Duration) | Customer Contract Repository | AMC Quotation & Approval Workflow | Contract Renewals & Expiry Alerts | Auto-Billing for AMC Contracts | Service Scheduling under AMC | Warranty vs. AMC Management | Linked Equipment/Asset Tracking | SLA & Response Time Tracking | Multi-Level Contract Approvals | Contract Revenue Recognition | Customer Signature & e-Agreement Support | Field Service Integration (with AMC) | Complaint & Service Ticket Integration | Mobile App Integration for Onsite AMC Jobs | Contract Lifecycle Status Monitoring | Contract-Based Inventory Reservation | Contract Profitability Analysis | Reports & AMC Dashboards | Integration with Sales, Service & Finance Modules |
Employee Master Database | Recruitment & Onboarding | Attendance Management (Biometric/Manual) | Leave Management | Shift & Roster Management | Payroll Processing (Automated) | Multi-Location & Multi-Pay Structure Handling | Statutory Compliance (PF, ESI, TDS, etc.) | Gratuity, Bonus & Ex-Gratia Handling | Loan & Advance Management | Expense Claims & Reimbursements | Performance Appraisal System | Training & Skill Development Tracking | KPI & Goal Management | Time Sheet Management | Contract/Temporary Workforce Handling | Employee Self-Service (ESS) Portal | HR Letters & Document Generator | Separation & Exit Process Automation | Mobile App for HR Functions | Integration with Biometric Devices | Payroll Analytics & Statutory Reports | Integration with Finance Module |
Biometric/Face Recognition Integration | RFID/Access Card Integration | Web & Mobile Check-In/Check-Out | Geo-Fencing for Remote Attendance | Shift Management & Scheduling | Multi-Location Attendance Tracking | Leave & Absence Integration | Late Coming/Early Leaving Monitoring | Overtime Calculation & Approval Workflow | Automated Attendance Regularization Requests | Attendance Exception Alerts | Department & Role-Based Time Tracking | Contract/Temporary Staff Attendance | Attendance Integration with Payroll | Work Hours, Breaks & Idle Time Analysis | Manual Attendance Entry with Approvals | Mobile App with Selfie & GPS Tagging | Holiday & Weekly Off Calendar Mapping | Custom Shift Patterns (Rotating, Split Shifts) | Attendance Reports & Analytics Dashboard |
General Ledger (GL) Management | Accounts Payable (AP) | Accounts Receivable (AR) | Customer & Vendor Ledger Management | Bank Reconciliation | Cash & Bank Book Management | Multi-Currency Accounting | Cost Center Accounting | Profit Center Analysis | Trial Balance, Balance Sheet & P&L Statements | GST & Taxation Management (GST, TDS, TCS, etc.) | Input Tax Credit (ITC) Reconciliation | Asset Accounting & Depreciation Management | Petty Cash & Expense Management | Advance Payments & Settlements | Recurring Journal Entries & Schedules | Financial Year Closing & Audit Trail | Budgeting & Forecasting | Project Costing & Financial Tracking | Integration with Sales, Purchase & Payroll | Cheque Printing & Payment Vouchers | Credit Limit & Credit Days Configuration | Receivables Aging & Collection Follow-up | Vendor Payment Scheduling | Financial Dashboards & Analytics | E-Invoicing & E-Way Bill Generation
Standard Price List Management | Customer-Specific Pricing Rules | Product/Service-Wise Pricing Configuration | Quantity-Based Discounting (Volume Pricing) | Time-Based Pricing (Seasonal or Promotional) | Tiered/Slab Pricing Structures | Geographic/Region-Based Pricing | Multi-Currency Pricing | Contract-Based or AMC Pricing | Channel Partner/Dealer Pricing Levels | Customer Group-Based Discounts | Early Payment Discount Configuration | Free Goods & Bundled Discount Rules | Trade & Cash Discount Settings | Price Override with Approval Workflow | Real-Time Discount Application at POS or Order Entry | Price Versioning & History Tracking | Integration with Quotation & Sales Modules | Dynamic Pricing Engine (AI/Rule-Based) | Reports & Analytics on Pricing Impact |
Delivery Scheduling & Planning | Route Optimization & Geo-Mapping | Vehicle Assignment & Dispatch Management | Delivery Order Generation | Transporter Management | Shipment Tracking & Status Updates | Integration with GPS/Fleet Tracking Systems | Proof of Delivery (POD) Upload & Validation | Multi-Stop Delivery Management | Freight Cost Estimation & Billing | Courier/3PL Integration (FedEx, Blue Dart, etc.) | Packaging List & Label Generation | Return Pickup & Reverse Logistics Handling | Delivery Acknowledgement & Feedback | Carrier Performance & SLA Monitoring | Delivery Document Management (DC, Invoice, etc.) | Load Planning & Vehicle Capacity Utilization | Real-Time Notification (SMS/Email/App) | Last-Mile Delivery App Integration | Reports & Dashboards on Delivery Metrics |
Asset Master Management | Asset Categorization & Tagging | Asset Acquisition & Capitalization | Asset Location & Department Assignment | Depreciation Calculation (SLM, WDV, etc.) | Automated Depreciation Scheduling | Asset Movement & Transfers | Asset Maintenance Scheduling & History | Asset Verification & Physical Audit | Asset Revaluation & Impairment Tracking | Asset Disposal/Scrap Management | Asset Sale & Capital Gain/Loss Accounting | Barcode/QR Code Tagging & Scanning | Asset Lifecycle Cost Tracking | Warranty & AMC Tracking for Assets | Insurance Management for Assets | Contracted/Leased Asset Management | Asset ROI & Utilization Analysis | Integration with Finance & Maintenance Modules | Audit Trail & Asset History Logs | Fixed Asset Register & Reports |
Vendor Master Management | Vendor Registration & Onboarding Workflow | Vendor Approval & Compliance Checks | Vendor Classification (Raw Material, Service, etc.) | Vendor Rating & Performance Evaluation | Vendor Contract Management | Document Management (PAN, GST, Certificates) | Blacklist/Watchlist Vendor Control | Vendor Communication & History Log | Quotation Submission Portal (RFQ Response) | Price Agreement & Rate Contract Management | Purchase Order History per Vendor | GRN & Invoice Matching with Vendor Data | Vendor-wise Tax Setup & TDS Handling | Vendor Payment Terms & Credit Limits | Early Payment Discount & Penalty Rules | Vendor Self-Service Portal | Multi-Currency Vendor Handling | Vendor Feedback & Dispute Resolution | Vendor Aging & Outstanding Reports | Audit Trail for Vendor Transactions | Integration with Purchase, Inventory & Finance |
Customer Login & Authentication | Profile & Contact Information Management | Order Placement & Tracking | Quotation Requests (RFQ Submission) | Sales Order History & Status | Invoice Download & Payment Status | Online Payments & Payment Gateway Integration | Product/Service Catalog View | Live Chat / Customer Support Integration | Service Request & Ticket Creation | Warranty & AMC Details View | Downloadable Documents (Reports, Contracts) | Feedback & Satisfaction Surveys | Notifications & Alerts (Email/SMS/Web) | Product Registration & Serial No. Entry | Delivery Tracking & Proof of Delivery Upload | Return/Replacement Requests | Loyalty Points / Rewards View | Contract/Agreement Status Monitoring | Integration with CRM, Sales & Service Modules | Mobile-Friendly Portal Access |
Employee Self-Service (ESS) Portal Access | Attendance Punch with GPS/Geo-Fencing | Field Staff Check-in/Check-out | Sales Order Entry & Tracking | Customer Management & Follow-Up Logs | Task & Activity Reminders | Real-Time Notifications (Push/SMS) | Inventory Lookup & Stock Availability | Barcode/QR Code Scanning for Inventory | Production Status Monitoring | Field Service Management & Ticket Updates | Workforce Scheduling & Shift Rosters | Expense Claim Submission | Approvals (PO, Leave, Expense, etc.) | Live Location Tracking of Field Teams | Document Access & Uploads (PDF, Images, etc.) | Customer Portal Access for B2B Clients | AMC Service Scheduling & Logging | Mobile Dashboards & Analytics Widgets | Offline Mode with Auto Sync | Integration with Device Sensors (Camera, GPS) |
Machine Data Integration (Sensors/PLC) | Real-Time Production Monitoring | Predictive Maintenance Alerts | Energy Consumption Monitoring | Smart Asset Utilization Tracking | Environment & Temperature Monitoring | IoT-Enabled Inventory Movement (Smart Shelves) | Vehicle & Fleet Tracking (GPS/Telematics) | Smart Metering for Utilities | IoT-Based Quality Inspection (Vision, Sensors) | Warehouse Automation (Robotics/Conveyor Data) | Remote Monitoring of Field Equipment | IoT-Enabled Safety & Compliance Systems | Smart Building/Factory Automation Integration | Cold Chain & Perishables Monitoring | Smart Device Alert System (Threshold Breach) | Integration with Maintenance & Production Modules | Data Logging & Event History | IoT Device Configuration Management | IoT Analytics & Visualization Dashboards |
Custom Dashboard Builder | KPI & Performance Indicator Monitoring | Sales & Revenue Analytics | Purchase & Vendor Analytics | Inventory Turnover & Stock Aging Analysis | Production Efficiency & Downtime Analysis | Customer Behavior & Profitability Reports | Service Request Trends & SLA Analysis | Cash Flow & Financial Health Dashboards | Employee Productivity & Timesheet Reports | Project Profitability & Cost Analysis | AMC & Contract Renewal Forecasts | Forecasting & Predictive Analytics | Geo-Mapping & Regional Performance Analytics | Budget vs Actual Variance Analysis | Drill-Down & Slice-and-Dice Reporting | Data Visualization (Charts, Graphs, Heatmaps) | Real-Time Data Alerts & Threshold Notifications | Custom Report Scheduler & Export | Mobile BI Access & Dashboards | Integration with External BI Tools (Power BI, Tableau) | Departmental BI Views (HR, Sales, Finance, etc.) | Historical Data Trend Analysis | Role-Based Access to Reports & Dashboards |
Centralized Document Repository | Role-Based Access Control | Document Tagging & Categorization | Version Control & Revision History | Document Approval Workflows | Search & Advanced Filtering | Document Check-In/Check-Out System | Integration with Modules (HR, Sales, Finance) | Document Linking to Transactions (PO, Invoice, etc.) | E-Signature Support | Scanned Document Upload & OCR | Expiry & Renewal Alerts for Documents | Document Sharing (Internal/External) | Audit Trail for Document Activity | Template Management (Letters, Certificates, etc.) | Compliance Document Management (ISO, Tax, etc.) | Confidential Document Encryption | Drag-and-Drop Upload Interface | Mobile Access to Documents | Multi-Format Support (PDF, DOCX, XLSX, etc.) | Document Backup & Restore Functions | Bulk Upload & Download Utilities |
GST Configuration (CGST, SGST, IGST, UGST) | GST Invoice Generation (B2B, B2C) | GST Return Filing Integration (GSTR-1, 3B, 9, etc.) | Input Tax Credit (ITC) Management | Reverse Charge Mechanism (RCM) | HSN/SAC Code Mapping | TDS Configuration & Auto Deduction | TDS Challan & Return Filing (24Q, 26Q) | TDS Certificate Generation (Form 16A) | E-Invoice Generation & Integration | E-Way Bill Generation | PAN/GSTIN Validation & Management | Multi-State GST Registration Handling | Place of Supply Determination | Custom Duty & Import Tax Handling | Tax Liability & Payment Ledger Management | Automated Tax Journal Entries | GST Audit Trail & Reports (GSTR Reconciliation) | Digital Signature Support (DSC for filings) | Compliance Calendar with Alerts & Reminders | Integration with Government Portals (GSTN, TIN) | Export/Import Tax Handling | TCS (Tax Collected at Source) Management |
Multi-Branch & Multi-Currency Sub-Modules | Branch-Wise User Access Control | Multi-Branch Configuration & Hierarchy Setup | Inter-Branch Transaction Management | Branch-Wise Sales & Purchase Tracking | Branch-Wise Stock & Inventory Management | Branch-Wise Profitability & Financial Reporting | Branch-Wise Tax Compliance (GST, TDS, etc.) | Centralized vs Decentralized Accounting Setup | Inter-Branch Goods Transfer with Approval Workflow | Multi-Currency Transaction Processing | Real-Time Exchange Rate Management | Currency Conversion Gain/Loss Accounting | Multi-Currency Price List & Quotation Management | Foreign Vendor & Customer Ledger Maintenance | Cross-Border Taxation Handling | Country-Specific Compliance Setup (if applicable) | Consolidated & Branch-Wise Financial Reports | Branch-Wise Budgeting & Cost Center Management | User Role Mapping by Branch & Department | Localization (Language, Date, Currency Formatting) | Integration with International Banks/Payment Gateways
Material Requirement Planning (MRP) | Demand Forecasting & Consumption Analysis | Procurement Budgeting & Cost Planning | Reorder Level & Safety Stock Calculation | Procurement Lead Time Management | Supplier Capacity & Delivery Window Analysis | Automated Purchase Suggestion Generation | Seasonality & Trend-Based Procurement Planning | Inventory Turnover & Aging Analysis Integration | Multi-Location Procurement Planning | Project-Based Procurement Planning | Services Procurement Planning (AMC, Contractors) | Procurement Calendar & Schedule Management | Inter-Departmental Procurement Request Workflow | Vendor Capacity & Minimum Order Quantity (MOQ) | Approval Matrix for Planned Procurements | Procurement Plan vs Actual Purchase Analysis | Multi-Currency & Tax-Sensitive Planning | Integration with Sales, Inventory & Production | Dashboards & Procurement Planning Reports |
Audit Trail for All Transactions | Field-Level Change Tracking (Before/After Values) | User Activity Logs & Session History | Approval Workflow Designer (Drag & Drop Rules) | Multi-Level Approval Configurations | Role-Based Approval Hierarchies | Transaction-Specific Approval Setup (PO, SO, etc.) | Conditional Approval Triggers (Value, Vendor, Dept.) | Workflow Notifications & Escalations | Audit Logs for Approvals & Rejections | Time-Stamped Document History | Electronic Signature / Digital Authorization | Compliance Logging for Legal & Regulatory Audits | Workflow Approval via Mobile App | User Access Violation Alerts | Customizable Workflow Templates (Department-Wise) | Segregation of Duties (SOD) Monitoring | Integration with Email/SMS for Workflow Alerts | Exception Reporting & Anomaly Detection | Audit-Ready Reporting for Internal/External Audits |